The Total Operational Performance System™
Where Safety, Quality, Yield, & Productivity Align
The Total Operational Performance System™ (TOPS) from Peak Advisors is an integrated operating model designed to eliminate tradeoffs by aligning Safety, Quality, Yield, and Productivity into a single, disciplined system for manufacturing industries.
Rather than optimizing one area at the expense of another, TOPS establishes clear priorities and repeatable processes that protect people and products first, while unlocking sustainable performance gains across the operation.
“Peak’s TOPS program has been a game-changer for our operations. Their thoughtful, personalized approach to Operational Excellence has helped us clarify roles, improve communication across departments, and drive sustainable results. They have given us tools we can actually use, and the confidence to grow with intention.”
— Mama La’s Kitchen, VP
TOPS Priorities
Many organizations overemphasize productivity. The result is predictable and costly: compromised safety, inconsistent quality, excessive waste, and eroded margins. TOPS corrects this imbalance by embedding performance discipline at every level of the operation.
TOPS Priorities include:
Safety – People & Food - Protecting employees and consumers is non-negotiable. TOPS establishes disciplined safety systems that prevent injuries, recalls, and regulatory failures—reducing catastrophic risk while building trust with customers and regulators.
Quality – Quality is built into the process, not inspected at the end. TOPS aligns employees, measurements, and specifications to deliver consistent product quality, reduce non-conformances, and strengthen customer relationships.
Yield – Yield is one of the fastest ways to improve profitability. TOPS focuses on waste reduction, giveaway control, and process optimization to protect margin and unlock hidden revenue opportunities.
Productivity – Productivity matters—but never at the expense of safety, quality, or yield. TOPS delivers sustainable productivity improvements through staffing standards, efficiency metrics, and disciplined performance management.
Safety, Quality, Yield, and Productivity are all critical to long-term success and must be managed together, not in silos.
TOPS Path
TOPS is built on three progressive levels that move organizations from compliance to performance excellence:
Level 1: Foundation
Establish customer and regulatory compliance while stabilizing core operational systems.
Level 2: Integration
Break down silos by aligning performance systems across safety, quality, yield, and productivity.
Level 3: Continuous Improvement
Create a culture of accountability, problem-solving, and sustained operational excellence.
TOPS Culture
We recognize that systems only work when culture supports them. The TOPS culture is built on four essential elements:
Behaviors – Consistent actions aligned to priorities
Commitment – Leadership ownership and follow-through
Teamwork – Cross-functional collaboration
Service – Accountability to customers, employees, and stakeholders
This foundation drives engagement on the plant floor and ensures improvements are sustained long after implementation.
TOPS Framework
TOPS is deployed through a phased approach that ensures adoption, results, and long-term sustainability:
Supervisory Training & Culture Assessment
TOPS Operational Assessment & Training
Line Optimization Pilot
Scaled Rollout Across the Operation
Each phase builds capability, establishes clear KPIs, and creates momentum toward operational excellence..
TOPS Results
Designed to deliver outcomes that directly impact profitability and scalability, TOPS promotes:
Improved labor efficiency and throughput
Higher product quality and audit performance
Increased yield and reduced waste
Fewer safety incidents and lower risk exposure
Engaged leadership teams and frontline employees
Improved software adoption and system effectiveness
Your Path to Sustainable Performance
The Total Operational Performance System™ provides a clear, disciplined path to safer operations, stronger margins, and scalable growth. By aligning priorities and empowering teams, TOPS helps manufacturers move beyond firefighting to sustained operational excellence.
Connect with Peak Advisors to see how TOPS can transform your operation.